Remote Interview Pilot for Trusted Traveler Programs

eligible Trusted Traveler Program ( TTP ) members can now complete registration interviews with a CBP officer through television teleconference, while ensuring that the distant interview serve maintains high security and privacy standards.


Some renewing ball-shaped submission members who are conditionally approved are eligible to participate in the pilot burner. Renewing NEXUS, FAST and SENTRI members will be integrated into the fly over the next respective weeks through a phase overture. First-time TTP applicants are not even eligible to participate. Due to the temp restrictions on non-essential travel at U.S. country borders, NEXUS and FAST-North interviews at U.S. and canadian registration centers remain suspend until far notice.


To be eligible for the outside interview pilot program, TTP members must :

  • Be conditionally approved for a TTP renewal;
  • Be at least 18 years of age;
  • Have a photo on file with CBP that was taken (1) within the past 10 years, and (2) after the applicant was 14 years of age; and
  • Have previously submitted fingerprints to CBP.

Scheduling a Remote Interview

To schedule a outback interview, eligible applicants may log into their TTP dashboard and select the “ Scheduling Your Remote Interview ” connection. CBP recommends that applicants verify their e-mail address of record by using the “ Edit Profile ” link anterior to scheduling a distant interview. Doing so will ensure that the applicant receives date details and reminders.

Technology Requirements

CBP will use Zoom for politics videoconferencing software to conduct the distant interviews. Applicants should ensure that their calculator, pad, or smartphone has a working microphone and television camera, and that their device is capable of running the Zoom chopine anterior to scheduling their consultation appointment.

Document Requirements

Applicants who schedule remote interviews will be able to access a virtual wait room up to 15 minutes prior to their scheduled interview time through their TTP splashboard or the CBP OneTM Mobile Application, available for detached in the Apple App Store and Google Play. Interviews will take approximately 15 minutes. Applicants should be prepared to show the follow documents during their distant interview :

  • A valid passport. Applicants should bring all of their current passports to the interview so the information can be added to their file.
  • Documents providing proof of residency. Such proof may include a driver’s license, mortgage statement, rental payment statement, or utility bill that features the applicant’s current home address.
  • A permanent residence card (if applicable).

In-Person Interviews

CBP continues to offer in-person interviews at TTP registration centers located in the U.S. Conditionally approved foremost time Global Entry applicants may continue to schedule in-person interviews at registration centers through their TTP splashboard or registration on Arrival, which CBP now offers to arriving international passengers at 65 airports. Applicants must observe local COVID-19 health and safety guidelines when completing in-person registration interviews. Trusted Traveler Programs support CBP ’ south mission of securing U.S. borders while facilitating lawful travel and trade wind. These innovative programs allow more than 9 million pre-approved, low-risk travelers to bypass traditional CBP inspection lines and receive expedited serve when entering the United States .

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