How Do You Build Relationships? Interview Question

How Do You Build Relationships Interview Question Hiring managers ask “ How do you build relationships ? ” for a few key reasons. And if they’re asking you this interview question, you can be certain that relationship-building is an important skill for the role you’re discussing.

so coming up, I ’ ll share how to discuss building relationships so you can ace your interview and win the job… including sample interview answers.

Why Employers Ask About Relationship-Building in the Interview

Employers ask interview questions about how you build relationships for one primary coil reason : They feel that it ’ s an authoritative skill for the role they ’ re discussing with you. And beyond that, they want to verify that the way you go about developing relationships fits with their company culture and current way of operating. Depending on the job you ’ ra discourse, the lease director could be concerned with :

  1. How you build client/customer relationships in a sales or customer service role
  2. How you build working relationships with team members
  3. Both

You’re most likely to hear this interview question when discussing roles that require building client/customer connections for the business. But you may besides hear it for a function where it ’ south vital to build impregnable relationships with people inside your constitution, like coworkers, leaders, plan managers, etc .

Roles for which you’re likely to be asked questions about how you build relationships:

  • Sales representative
  • Customer support/client relationship manager
  • Product support/client onboarding
  • Team leadership
  • Project management

Before answering interview questions about your relationship-building skills, think about the type of relationships you’ll be building most in this exact job, and aim to demonstrate your ability to create connections in that context. I ’ ll share word-for-word sample distribution interview answers coming up soon .

How to Answer Questions About Building Relationships

Use the steps below to answer “ How do you build relationships ? ” and other interview questions about how you build full exploit connections, whether it be with coworkers, customers, or both. Be train to go into detail on all of the following identify points :

1. Show that you have a pre-planned strategy

The best way to answer interview questions about how you build relationships is to discuss a pre-planned scheme you follow. It ’ mho best to sound like you have a entrust process that you ’ ra confident in, rather than figuring it out as you go. so, discuss a pre-planned approach to how you develop a key working kinship when needed. Consider pointing to past successes, besides

2. Focus on discussing the type(s) of relationships you’ll be building in this job

Before your interview, cautiously review the job description so that you can discuss how you build the type ( south ) of relationship you ’ ll necessitate to form in this newly subcontract. Does the position involve talking to clients/customers ? If so, the rent coach likely wants to ensure you can develop relationships with those people. If not, then possibly the interviewer is wondering if you can build connections and trust with your coworkers. Or, if you ’ re interview for a management situation, they may want to ensure you can build hope with the employees working for you. Always review the job requirements before your interview so you can share an approach ( and examples/stories ) that fit with the occupation .

3. Demonstrate confidence and comfort in the topic

The most significant thing is to answer confidently, and heavy like you ’ ve built successful relationships frequently and will have no trouble doing this in a modern job. An interviewer international relations and security network ’ triiodothyronine just listening to the words in your answer, they ’ re judging whether you sound like you enjoy this workplace, whether you sound energized as you talk about it, etc. thus you want to sound like building relationships is a contribution of your career that you enjoy. Remember, it ’ s improbable they ’ d be asking this consultation question if this undertaking weren ’ t majorly necessary for the job. So you need to show your interviewer that this is a topic that you like, and the need to build and maintain relationships in a role doesn’t worry you.

4. Finish with an example of how you built a good working relationship in the past

After describing your general approach to forming a potent bring relationship, give an case of how this has worked well for you in a past role. You could say, “ For exemplar, in my most holocene role… ” And then talk about a meter you had to build confidence and rapport with coworkers on your team, with a customer, etc. Pointing to past successes is one of the best ways to demonstrate that you ’ ll be successful for this following employer, excessively. I ’ ll parcel fully word-for-word examples soon, so don ’ triiodothyronine worry if you ’ ra not certain what to say for this tone. The approach outlined in the steps above works for behavioral questions, excessively, such as, “ Describe a time you had to build a relationship and earn the reliance of person at work. ” If answering a behavioral motion ( questions that begin with phrases like, “ Describe a position when… ” ) you ’ d merely want to shorten the “ how ” in your answer ( Step 1 above ) and jump more quickly into the exercise of a specific meter you built a relationship with customers, colleagues, etc .

5. Focus on positive stories and outcomes

Whether you decide to plowshare an exercise of building a kinship with a customer, a team member, or anyone else in the company, make sure you ’ ra sharing positivist stories with successful outcomes. Think about the relationships that helped you achieve the most success in past roles, and discuss those. Companies always like to hear you talk about how you helped a past employer with a similar need, since it shows how you’ll be able to help them, too. In fact, one of the best ways to land an important role with a company is to show you’ve done closely-related work and succeeded at it. Of run, if the interviewer specifically asks for a clock time you struggled, then contribution that.

For case, they might say, “ Describe a time when you struggled to build a relationship with person important. ” silent, you ’ five hundred want to give an answer that ends on a positive notice and not a failure .

Sample Answers to “How Do You Build Relationships?”

future, let ’ s look at some sample answers to interview questions about how you develop relationships. Remember to focus your response on discussing how you build the type of working relationships that are most important in this role and company. This may be node relationships, inner team relationships, or just the relationship with your boss/manager if you ’ ll largely be working close with them .

Example Answer 1:

I spend time getting to know a client ’ second needs and concerns and merely make a recommendation about one of our products when it makes smell. I ’ ve found that this has helped me earn trust and find coarse ground with my clients, which keeps them with the clientele for longer and results in more gross. In my current function, I ’ megabyte among the top 5 sales representatives out of 100 employees in terms of average monthly tax income, and I think my upfront, honest approach is a big separate of how I ’ m able to close the cover and sustain customers on display panel for the long term to achieve these metrics .

Example Answer 2:

I build trust and relationships with customers by being upfront and accountable. I besides pride myself on being affected role and having great listening skills. For model, in my death customer hold function, an angry customer came in demanding a refund because the product we sold them had stopped functioning after a couple of weeks. I apologized, stayed sedate, and asked if they could describe what had happened. After a immediate conversation, it did sound like they had just received a defective unit. I was able to cursorily deal with the issue and give them a raw unit to take home that day, and I sent a technician to set up the unit thus that they wouldn ’ t have to spend any more time dealing with this issue. A pair of months late, the same customer returned to buy more from us, and they mentioned that my response to their initial exit was a boastful argue they were will to come back to us .

* * * Employers may besides ask you a behavioral question, such as, “ Describe a situation where you had to build a relationship with person at cultivate. ” Or, “ Describe a fourth dimension you had to build a relationship with one of your clients. ” indeed here ’ s how you would answer behavioral interview questions about times you ’ ve built relationships in the past .

Example Answer 3 (for Behavioral Questions):

In my last character as project coach, I was handed a project at the last minute when another project leader resigned. This tested both my fourth dimension management skills a well as my ability to promptly build relationships and earn the trust of this new project team. To start, rather of telling each team member how I wanted the function done, I began by calling a meet and asking a few questions : What was already completed in the project, and what was pending ? How were they accustomed to working in terms of roles and delegating ? How frequently did their project team presently meet and how did they handle milestones, communication with the customer, etc. ? By having my new coworkers describe their current summons, I was able to step in and be an effective drawing card without disrupting their existing work. Of course, separate of my job as a director is to dictate how work should be done and step in to make adjustments when needed, which I besides did. however, I think the key starting point to connecting with each person on the team and understanding how they approach each undertaking was to ask and listen, not tell .

When answering behavioral consultation questions, consider using the STAR method acting to organize your reaction :

  • Situation
  • Task
  • Action
  • Result

beginning paint a clear picture of the Situation you were in. future, what was the Task that needed to be performed ? then, talk about the Action you chose, and why. finally, what was the Result ( and possibly moral learned ) ? This will help you create a concise, clear answer and get your message across without losing focus .

Examples of Building Good Relationships in the Workplace:

You can use the follow ideas/examples to prepare your response for when an employer asks, “ How do you build effective working relationships ? ” or any behavioral interview question like, “ Tell me a clock time you had to build a relationship at bring. ”

  • Finding common ground with another person
  • Finding ways to help new colleagues on your team to build their trust
  • Getting to know someone on a personal level and finding out a bit about their personal interests
  • Being open to feedback
  • Listening when others talk
  • Asking great questions to learn about a business, colleague, or client
  • Taking over a former employee’s clients/accounts in a new job and having to re-earn the trust of those people
  • Filling in for colleagues who resigned, were sick, or missed work for any other reason, and having to quickly build trust with their list of contacts
  • Treating fellow team members with respect even if you disagree on certain points
  • Being able to accept feedback from a fellow team member and use it as a learning experience
  • Finding compromises to get a positive outcome even when there’s a disagreement
  • Developing leadership skills and building relationships with those who work on your team (if you’re a manager)

Final Step: Practice Before Your Interview

As a final footprint, create and exercise your interview answer. Either impart a mock interview with a supporter or colleague, or record yourself giving drill answers with your smartphone voice recorder app. then, play the record back to see how you sound. Doing so will help you maintain composure and sound more confident in the consultation .


In an interview, you may be asked to describe a time you had to build a relationship, or how you go about meeting this aim in general.

Managers ask about this topic in the interview because the skill is vital to so many roles within a company. If you ’ ve read the tips and sample answers above, you ’ re ready to describe your approach to creating connections and hope in the workplace, which will help you land your following job .

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